Strategic Thinking Times
Haines Centre for Strategic Management

Susan Siers Radwan, CAE

RESUME

Work Experience

  • 1996-Current Owner, Leading Edge Mentoring, governance and leadership consulting firm
  • 1996-Current Partner, Managing Education Resource Group, distance learning consortium
  • 1997-1998 SIAA-Midwest Regional President, Satellite Insurance Agency Alliance, developing an alternative distribution system for insurance in the region.
  • 1987-1996 Professional Insurance Agents of Michigan/Michigan Association of Insurance Agents (a consolidated organization), representing independent property & casualty insurance agents. Position: Education Director/#2 Executive from 1987-1991, Sr. Vice President for Professional Development from 1991-1996 for merged organization.
  • 1986-1987 Michigan Association of Insurance Companies, Communications Director
  • 1985-1986 The Bishop Company, Technical Writing Support & Marketing Specialist
  • 1984-1985 Maternity Leave
  • 1980-1984 Stratton-Cheeseman Management Company, Medical Malpractice and General Insurance Field Sales
  • 1974-1980 Teacher, Jr. High level. Focus: English Literature, Grammar & Composition

Academic Education

  • 1977 Masters in Education in Individualized Instruction, College of St. Scholastica, Duluth, Minnesota
  • 1974 Bachelor of Arts, Aquinas College, Grand Rapids, Michigan
    Major: Communication Arts, Minor: English and Education

Professional Education

  • 1981 Certified Insurance Counselor, Society of Certified Insurance Counselors
  • 1984 Licensed Insurance Counselor (currently licensed)
  • 1991 Associate in Risk Management, Insurance Institute of America
  • 1991 Certified Association Executive, American Society of Association Executives (mastery of knowledge in 13 areas of association management)
  • 1994, 1997, 2000, 2003, 2006, 2009 Re-certified CAE
  • 1999 Policy Governance® Leadership Academy
  • 2006 Spiral Dynamics Certification, Levels I & II
  • 2007 Advanced Workshop in Policy Governance®
  • 2010 Gold Master Certification in Strategic Planning Driven by Systems Thinking Approach®

Current Memberships

  • Michigan Society of Association Executives, Member and Contracted Trainer
  • American Society of Association Executives, Member
  • International Policy Governance Association, Chief Governing Officer
  • St. Michael Catholic Church, Grand Ledge, MI, Pastoral Council Chair, Choir Accompanist

Awards

  • MSAE Chairman's Gavel Award, for dedicated service to the profession proven by advancing the ideals and aspirations of the Chairman of the Board, July, 2001.
  • 2001 Woman of the Year, ABWA Seven Islands Charter Chapter, January, 2001
  • 2003 MSAE Supplier Partner Diamond Award for exemplary service and support to the not-for-profit profession and to MSAE.

Stratton Consulting Activity

A Partial List

Policy Governance® Consulting
In addition to Public Seminars:

  • Association of College Honor Societies, East Lansing, MI
  • ASU Group, Okemos, MI
  • Boulder College of Massage Therapy, Colorado
  • Charter Township of Meridian , Okemos, MI
  • Delta Sigma Phi Fraternity, Indianapolis, IN
  • Electric Drive Transportation Association, Washington DC
  • Engineering Society of Detroit
  • General Board of Pensions and Health Benefits of the United Methodist Church, Evanston, IL
  • Girl Scouts of Western Ohio, Cincinnati, OH
  • Hostelling International, USA, Silver Springs, MD
  • Kappa Omicron Nu Honor Society, East Lansing, MI
  • Keystone Community Church, Ada, MI
  • Kitchener-Waterloo Community Foundation, Ontario, CA
  • Kwantlen University College, Vancouver, BC, CA
  • Michigan Library Consortium
  • National Council on Family Relations
  • North Central State Technical College, Mansfield OH
  • North Central CMH Authority, Cadillac, MI
  • North Congregational Church, Farmington Hills, MI
  • NuUnion Credit Union, Lansing, MI
  • NuVision Federal Credit Union, Huntington Beach, CA
  • Painting & Decorating Contractors of America
  • Railroad & Industrial Fed Credit Union, Tampa, FL
  • Santa Maria Community Services, Cincinnati, OH
  • Unitarian Universalist Association, Boston, MA
  • Waterloo Catholic District School Board, Ontario, CA
  • Women?s Fund for Fox Valley Region, Appleton, WI

Strategic Planning and Vision Facilitation Services, including:

  • Kitchener-Waterloo Humane Society, Ontario, Canada
  • Lansing Community College Foundation
  • Michigan Academy of Physician Assistants
  • Michigan Association of Osteopathic Family Physicians
  • Michigan Department of Education - Comprehensive School Health Programs-Center for Disease Control
  • Michigan Future Foundation
  • Michigan Music Conference
  • Michigan Restaurant Association
  • Michigan State University, Human Environment and Design , College of Human Ecology
  • Michigan Veterinary Medical Association
  • Microfinancing Partners in Africa
  • Partnership for Global Justice
  • School-Community Health Alliance of Michigan
  • Shared Pregnancy Services of Michigan

General Elected Leader Development

  • Partner w AMR (an association mgmt company) to provide leadership development services to its 11 clients
  • Association of Community College Trustees
  • Engineering Society of Detroit
  • Ohio Association of Community Colleges
  • Michigan Association of CMH Boards
  • Michigan Association of Realtors
  • Michigan Townships Association

Other International Work

  • Sarnia-Lambton Chamber of Commerce, Ontario, Canada (governance audit)
  • Toronto Catholic District School Board (governance work)
  • Technical Assistance in Marketing and Member Benefit Packages through USAID/AMIR 2.0 to:
    • American Chamber of Commerce in Jordan
    • Jordan Intellectual Property Association
    • Jordan Business & Professional Women's Forum
    • Jordan Garment, Accessories and Textile Association
    • Jordan In-bound Tour Operators Association
    • Jordan Pharmaceutical Manufacturing Association
    • Young Entrepreneurs Association
  • Technical Assistance in Association Management through USAID/SIYAHA to tourism associations, including:
    • Jordan Tour Guides Association
    • Jordan In-Bound Tour Operators Association
    • Jordan Handicraft Producers Association
    • Jordan Restaurant Association
    • Madaba Tourism Association
    • Petra National Trust
    • Royal Society for Marine Conservancy
    • Royal Society for Conservation of Nature
    • Specialized Tour Guides Association

Publications through USAID/Amir 2.0 & Siyaha

  • Association Fundraising
  • Creative Marketing and Communications
  • Financial Management
  • Concierge Handbook

Distance Education Development

  • The Association Connection, an on-demand webcast series sponsored by MSAE. Series of 20 titles.
  • New Employee Orientation for Insurance Agency Personnel, (8 course series) sponsored by multiple insurance trade associations
  • CAE Examination Preparation, sponsored by MSAE
  • School Administrative Professionals Certification, sponsored by the Michigan Institute for Educational Management . Courses: The Leader in You, Marketing Your School, Business Communication.
  • Reflective Human Action and Self-Managed Mentoring, sponsored by Kappa Omicron Nu.