Gary Rossi
“Baldrige Coach, Entrepreneur, Strategist & Systems Thinker, Community Activist”
Gary L. Rossi, CPCM, CBC, is the Centre for Strategic Management'≠s Practice Leader and Principal consultant in Business Performance Excellence and Process Improvement. Gary has over ten years of coaching, consulting, and training experience specifically using the Baldrige Criteria for Performance Excellence, and collaboratively helping his clients achieve excellence in their business operations leading to successful outcomes. His specific expertise resides in leading the development and implementing performance scorecards, systematically developing and continuously improving business practices/procedures supported by "The Centre'≠s" easy to use "Systems Thinking" Strategic Plans.
As the Centre is the "Thought Leader" in Systems Thinking and Best Practices, Gary as well has immersed himself in performance scorecard development and combined the best approaches for obtaining "The Quadruple Bottom Line." Based on "Systems Thinking," he has combined the best of the best to help his clients tailor and develop their own version of the "Balanced Scorecard." From developing strategy maps to identifying customer value drivers, organizations such as California State University San Marcos, Naval School of Health Sciences San Diego and San Diego City Schools have benefited from his collaborative approach for developing a balanced set of performance measures. As an example, a School District'≠s Food Service Division was able to realize an increase of 6% in gross revenue; increase in food service participation of 10% to 15%; and an increase in customer satisfaction by 20%.
Gary has well over ten years of consulting and training no less than 100 groups and teams in the area of business process improvement. His experience involves coaching teams in the identification, streamlining, and improving processes using a wide variety of decision-making and continuous improvement tools. His work spans across the Department of the Navy, other federal agencies, school districts, and across a vast array of functions including procurement, customer service, and financial management to name a few. As an example, Gary helped a team to identify the inefficiencies in a training organization'≠s travel office that was losing in excess of $150,000 annually. Through his efforts, the team uncovered opportunities for improvement resulting in savings of more than $100,000 the following quarter and in excess of $400, 000 for the year.
Similarly, Gary has facilitated and lead a multitude of strategic planning sessions for a wide variety of organizations including school districts, government and military agencies, a not-for-profit organization, a family owned networking organization, and is in the process of facilitating the development of a Strategic Plan for an independent consultant and inventor. As a strategic architect and planner, his greatest success story involved leading a U.S. Navy-wide national planning team of senior executives in developing the Strategic Plan for a 1600 employee organization with locations throughout the United States, Europe, and the Far East. To this day, the Strategic Plan is being used as the basis for positioning the organization and its resources in the 21st century.
Gary is actively involved with the California Council for Excellence and the Criteria for Performance Excellence, as he has served on the Board of Examiners for the Hawaiian Quality Award, the Presidential Quality Award (PQA), and the California Award for Performance Excellence (CAPE) since 1996. He has served as a Senior Examiner, Trainer, and Examiner Mentor and Coach. He also coaches and edits performance excellence and quality award applications. As an American Society for Quality (ASQ) Senior Member, he is also an internationally Certified ASQ Quality Manager and the San Diego Koalaty Kid Liaison. He holds a Masters of Arts degree in Management with an emphasis in Total Quality Management (TQM). Additionally, Gary served as a Team Leader for the Navy'≠s Pacific Fleet Total Quality Leadership (TQL) Internal Consulting Team that trained, facilitated, consulted, and coached over 200 Navy organizations in TQM on the west coast to as far as Japan, Korea, and Australia. Gary is a member of the United States Navy Academy Class of 1979 and completed 20 years of service as a Naval Officer leading Naval Special Warfare (Frogman/SEAL) and Bomb Disposal Teams.
Gary is an adjunct professor at California State University San Marcos, San Diego State University, and Mira Costa College teaching courses in Quality, TQM, and Performance Scorecards. He lectures to a variety of organizations on the benefits of using the Criteria for Performance Excellence. He has just recently published his first article on the Criteria for Performance Excellence in a new book titled "Organization Development at Work: Conversations on the Values, Applications, and Future of OD," which is scheduled for release in the fall of 2003.
Head Coach & COO
Performance Excellence & Baldrige Criteria Coach
www.calexcellence.org &
www.quality.nist.gov
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