Compete with the Best in Performance Excellence

Facing the challenges of becoming a global organization? Reducing cost and cycle time? Managing more part-time, temporary, and contract workers? Does improvement in the value of your organization'≠s stock, operating income, sales, return on sales, and employment and asset growth interest you?

Business, not-for-profit, government, military, education, and health care organizations can all benefit from using the Baldrige Award'≠s Criteria for Performance Excellence. Thousands of U.S. organizations have found the criteria to be a significant tool for improving performance on the critical factors that drive their overall success.

The Results: Since 1988 and more recently over the past seven years, the Commerce Department'≠s National Institute of Standards and Technology has compared winners of the Malcolm Baldrige National Quality Award to the Standard & Poor'≠s 500.

The Baldrige group (six publicly traded whole company Award recipients), also known as the Baldrige index, has consistently outperformed the S&P 500 by 4.4 to 1. Likewise, the 70 publicly traded, 1990-1998 site-visited applicants, as a group, outperformed the S&P 500 by approximately 2 to 1.

The Criteria: "Building on Baldrige" provides a valuable systems framework for assessing and measuring performance on a comprehensive set of key indicators of organizational Performance Excellence related to finance, employer operations, and customer and community satisfaction.

Now: The Centre has researched and studied the BaldrigeCriteria and made it into a true total systems assessment.

Services that support organizational Performance Excellence:

• Developmentof organizational performance strategies.
• Organizationalassessments.
• Performancemeasurement systems development.

Organizations that use the Criteria for Performance Excellence:

• Southern California Organizations: Poway Unified School District, Naval School of Health Sciences, Ross Staffing, William Lyon Property Management Company, North Island Financial Credit Union, Ships Intermediate Maintenance Activity, Shea Homes and Navy Public Works Center San Diego.
• California Organizations: Solectron, Solar Turbines, Inc., Graniterock and Boeing Airlift and Tanker Division.