Our Current State?
(H-M-L) |
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__________
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1. |
Drive out fear |
__________
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2. |
Eliminate quotas and numerical goals. |
__________
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3. |
Break down all barriers between departments. |
__________
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4. |
Eliminate inspection. Learn to build products right the first time. |
__________
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5. |
Institute a vigorous program of education and self-improvement. |
__________
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6. |
Remove barriers that rob workers of their right to pride of workmanship. |
__________
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7. |
Institute leadership: The aim of leadership should be to help people do a better job. |
__________
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8. |
Eliminate slogans, exhortations, and production targets. |
__________
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9. |
Adopt a new philosophy. This is a new economic age. Western managers must awaken to the challenge, learn their responsibilities, and take on leadership for change. |
__________
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10. |
End the practice of awarding business based on the price tag. Move toward a single supplier for any one item. Base this long-term relationship on loyalty and trust. |
__________
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11. |
Improve constantly and forever the system of production and service. |
__________
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12. |
Put everybody to work to accomplish the transformation. |
__________
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13. |
Institute job training. |
__________
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14. |
Create constancy of purpose toward improvement of product and service to become competitive and to stay in business and to provide jobs. |
