Chander Mohan

"Testimonial to Superior Service"

"Thank you for the excellent work you have carried out for ABB Dubai recently and, in particular, your contributions to the Employee Satisfaction Survey. Having been the first time we had embarked on such a survey, it was critical to get all the elements right, and 'hats off' we, and particularly you, certainly did.

From the outset, your quotation showed true professionalism and clarity and this continued through your work with me on the ESS questionnaire design, planning, and implementation of the survey itself. It was a pleasure to work closely with you on this project and I think we (and our MD) all agree that the outcome in the way of data was truly remarkable and very satisfactory for all concerned.

Only by your assurance to the staff of the strictest confidentiality, do I feel we captured a 95 percent participation from our employees which I feel was a major achievement on our first such survey.

The very comprehensive and excellent quality of the final results by the department and company, etc., and the caliber of how they were presented to us:

• In particular exceeded all our expectations and ensured the survey result was clearly understood and accepted instantly by employees and management alike.
• The company management and each division honestly believe this Employee Satisfaction Survey has achieved far more than our original objectives set, and has given ABB Dubai a wonderful tool/road map for the future.
• Many of the issues identified (critical and not so critical) have quickly been implemented at the supervisor, department, and/or company level and the entire process shall be continually measured bi-monthly.

I would like to take this opportunity to thank you and your staff for a project truly well done and credit goes to your company for a level of service and professionalism that exceeded this customers expectations.

We certainly look forward to working with you in the future and have no objection to you using us as a reference to prospective organizations if required."

—Gary Foote, Asea Brown Boveri Ltd.